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Program Management

Scaling Automation Through CTM — Shifting Left And Building Resilient Teams


Focus: Infrastructure & Execution Overhaul- Led an architectural overhaul of  Worksoft Certify Execution Manager (CTM) unmonitored batch automation by securing 6 dedicated VMs, resolving Chrome sign-ons, updating O365 packages and bootstrap parameters with Certify partners, and building execution rosters and auditing dashboards.

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Impact: 

  • Automation Utilization Leap: significant improvement in Worksoft Certify CTM utilization from 5% to 40%, executing 400 automated scripts every weekend.

  • Effort Reduction: Saved 33 hours of manual testing effort per weekend through automated batch runs.

  • Early Defect Detection & Accelerated Cadence: Caught bugs in Development 1–2 weeks ahead of regression, unlocking the roadmap to compress a 4-week Program Increment (PI) cadence down to a 2-week delivery cycle​

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Solman RISE Cloud Migration — Proactive Risk Management

 
Focus : Planned migration of SAP Solman from on‑premise to SAP Cloud required ensuring zero impact on 900+ regression scripts. I led proactive risk assessment, identifying 15% of scripts at risk and flagging 7% out of scope. By scripting UAT workflows, collaborating with SAP Basis on IAM setup, and splitting functional scripts, we mitigated timeout and integration risks.
 

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Impact

  • Delivered 100% test coverage for mission‑critical apps (ECC/S4).

  • Retained custom timeout parameters post‑migration.

  • Achieved zero post‑migration defects.

  • Strengthened stakeholder confidence through transparent communication and evidence‑based risk mitigation.

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Scaled UAT Leadership Amidst Ambiguity — Global Stakeholder Engagement

 
Focus: During a high‑stakes migration from Epicor to SAP, I led UAT at the client’s headquarters over the December holiday season. Navigating IAM and infrastructure blocks on Day 1, I merged onsite and project calendars, secured backup privileges, and orchestrated defect triages across three time zones (AEST, EST, IST).​

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Impact

  • Removed operational bottlenecks to achieve 60% of planned  Week 1 executions.

  • Secured a strategic 2‑week UAT extension, reinforcing business trust.

  • Built confidence among global stakeholders through transparent communication and daily huddles.

  • Ensured a flawless Go‑Live by balancing crisis management with collaborative leadership.

Agile Program Leadership - Scaled Solutions

 
Focus: As one of three primary leads for a 27‑member automation team, I standardized operations by introducing allocation trackers, Solman metrics extraction, and mentoring team members on functional processes.

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Impact

  • Prevented burnout by defending scope with clear resource visibility.

  • Automated manual reporting tasks, saving 20+ man‑hours per sprint.

  • Improved collaboration by resolving minor data issues without SME dependency.

  • Strengthened stakeholder confidence with transparent, data‑driven reporting.

Scope Management - Business Impact‑Driven Technical Leadership

 
Focus: Faced with high‑volume cross‑functional requests, I applied disciplined scope management to protect sprint priorities and maximize ROI. When asked to automate a highly unstable, API‑heavy web application, I conducted a risk/ROI assessment that revealed severe maintenance overhead and data instability.
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Impact

  • Prevented wasted budget and tooling constraints.

  • Preserved delivery timelines by aligning resources to higher‑value work.

  • Strengthened stakeholder trust through transparent, evidence‑based decision making.

Transactional Data Management - Streamlining Operational Efficiency

 
Focus: Quarterly SAP refreshes required recreating large volumes of customer‑specific test data, creating bottlenecks during regression cycles. I documented scripts, orchestrated a 3‑member team, and introduced a 24–48 hrs request policy to balance workloads. From sales orders to stock updates, I applied technical expertise to automate transactional and master data scripts with optimal logic. I also created production‑like loads that enabled SAP internal job testing at scale, strengthening confidence in system reliability.
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Impact

  • Reduced manual effort by 86% (400 records in 1.5 hrs vs 30 hrs manually).

  • Delivered 4000–6000 records in 2–3 days post‑refresh.

  • Increased visibility by integrating requests into a single platform with the Data Team. 

  • Effective Monitoring and reporting mechanisms set in place.

  • Strengthened stakeholder collaboration and prevented last‑minute crises.

Change Management - Building Trust During Digital Transformation

 
Focus: Building Trust Across Manual & Automation Teams Transitioning from automation lead to overall offshore QA lead, I unified manual and automation teams during COVID’s remote work era. I broke silos with combined stand‑ups, documented recurring issues, and automated monthly utility scripts​
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Impact

  • Reduced data/config issue resolution times by 50%.

  • Improved collaboration across Basis, ABAP, and Security teams.

  • Strengthened stakeholder trust by driving weekly status calls with executive presence.

  • Elevated QA leadership by balancing empathy, technical depth, and proactive problem solving.

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